Customer Service Manager - State Farm Agent Team Member
Full Time • Panama City Beach, FL
Responsive recruiter
Benefits:
- Life insurance
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Mark Kinkade - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Develop and implement office policies and procedures.
- Handle escalated customer complaints and issues.
- Use a customer-focused, needs-based review process to educate and assist individuals with their insurance needs.
- Work with the Agent to establish and meet marketing objectives.
- Develop leads and deepen relationships with our existing customers by providing insurance and financial services.
QUALIFICATIONS:
- Leadership and organizational skills.
- Communication and problem-solving abilities.
- Must have Personal and Commercial Lines insurance experience.
- FL General Lines (2-20) Property/Casualty license (must have currently)
Compensation: $55,000.00 - $75,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. Our team is comprised of results-oriented individuals that are serious about their development.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Panama City Beach.
- Our office is open 9am - 5pm.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none